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Dear valued customers, this is our promise to you.

We are confident you will be 100% satisfied with your SnoreMD. We offer a 30-Day Money Back Guarantee offering you a risk-free trial, and ample time to achieve successful results.

Our guarantee supports you whether you purchase from our SnoreMD online store, or from any of our pharmacy and sleep clinic partners. If for any reason what so ever you are not 100% satisfied with your SnoreMD and wish to refund your purchase, simply contact us and our amazing customer care team will happily refund you in full to your nominated account. We also pay for your item to be returned to us by supporting you with free returns.

Our goal is to assist you to achieve successful use using your SnoreMD. Our dedicated, Sunshine Coast based customer care team is here to support you at any stage of your journey to a peaceful and healthier night’s sleep, so if you have any questions or concerns, please contact us as we are always here to support you.

Here is some key warranty information from our FAQs page outlining how we will support you. 


What is SnoreMD’s guarantee?

SnoreMD is guaranteed for a 100% refund or replacement within 30 days of receiving your device. SnoreMD is also backed by a 12-month manufacturer’s warranty.


What if I need more time getting used to SnoreMD?

We appreciate that everyone is different, therefore if you need more time to trial SnoreMD then we are happy to support you by extending your trial/money back guarantee period. Simply contact us to let us know and we will give you the time you need.


What if I make a mistake when moulding?

SnoreMD can be re-moulded up to 3 times. If you have accidentally over boiled, or made a mistake when moulding, SnoreMD customer care will supply you with a replacement SnoreMD free of charge during the 30-day trial period.


What if I receive a free replacement during the trial period but decide SnoreMD is not for me?

If you made an accidental mistake when moulding SnoreMD and then received a free trial replacement from us, if you still decide that SnoreMD is not for you, we will happily refund you in full. We back the quality and effectiveness of SnoreMD to deliver results and want our customers to feel 100% comfortable that they can try SnoreMD absolutely risk free.


If SnoreMD is not for me, how do I return my SnoreMD for a refund?

Getting a refund for your SnoreMD is quick and easy. We kindly ask that you visit our contact us page and complete your details in full. Once received, one of our customer care team members will promptly be in touch to support you. You are NOT required to post your SnoreMD back to us to receive a full refund.

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