Instructions on how to return the SnoreMD forms part of these terms and conditions. Participation in the SnoreMD 30 day Money Back (“Promotion”) is deemed acceptance of these terms and conditions. The “Promoter” is APAC Health and Medical Distributors Pty Ltd, ABN 42 620 728 949, Brisbane, Australia.
1. For the purpose of these terms and conditions:
a. “Participating Store” means an authorised retailer in Australia and excludes any online bidding or auction websites (including www.ebay.com.au) or any unauthorised retailers. The Promoter recommends that prior to purchasing a Participating Product the customer verifies that the retailer is authorised to participate in this Promotion. b. “Purchase” means that full payment is made for the Participating Product during the Promotional Period. c. “Participating Product” means the SnoreMD product only. This promotion is not valid with any other product or offer.
2. The “Promotional Period” is from 01 October 2017. This offer is not valid with any other APAC Health and Medical Distributors Promotion. Product and Return claims must be lodged within 30 days of purchase. The Promotion may be closed at the Promoter’s absolute discretion at any time and without notice.
3. “Eligible Claimants” can return the Participating Product if purchased from a Participating Store during the Promotional Period.
4. Eligible claimants must email the APAC Health and Medical Distributors Customer Service Centre on [email protected] to obtain a Return Merchandise Authority Number within 30 days of the purchase date.
5. Claimants to return Participating Product to APAC Health and Medical Distributors at own expense. The return will also attract an admin processing fee of $14.95.
6. A refund will only be provided once the Customer Service Centre receives: (1) the Participating Product in working order with all original packaging & components, manual, and any bonus items. (2) A Valid Proof of Purchase (photocopy of the original receipt, Claimant must retain the original purchase receipt). Refunds cannot be processed for items that have been partially returned, damaged, incorrectly fitted, or that have been tampered with. (3) an RMA (Return Merchandise Authorisation) Number has been obtained from APAC Health and Medical Distributors Customer Service Centre.
7. Payment costs will be issued within 30 working days after the Participating Product and valid proof of purchase has been received and processed by the Promoter. Payments will be made by direct debit to the person on the RMA claim only.
8. All claims are subject to verification by the APAC Health and Medical Distributors Customer Service Centre. APAC Health and Medical Distributors reserves the right at any time to verify the validity of claims (including a claimant’s identity, age and place of residence, purchase receipt and serial number) and disqualify any claim that does not comply with these terms and conditions, APAC Health and Medical Distributors Pty Ltd’s decision is final and no correspondence will be entered into. Failure by APAC Health and Medical Distributors to enforce any of its rights at any stage does not constitute a waiver of those rights.
9. The guarantee is limited to a maximum of one per customer.
10. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Participating Store/APAC Heath and Medical Distributors Pty Ltd, the Participating Store/APAC Health and Medical Distributors Pty Ltd reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the Promotion, as appropriate.
11. The Participating Store/APAC Health and Medical Distributors Pty Ltd bears no responsibility for late, lost, incomplete, misdirected, incorrectly submitted, delayed or illegible claims or correspondence due to error, omission, tampering, theft, destruction or otherwise, or for receipt of incorrect, inaccurate or incomplete information whether provided by a claimant or otherwise.